Education Archives - Page 5 of 6 - Conflict Management Academy

Empathy and compassion fatigue and the conflict practitioner

Leave a Comment / Articles / Samantha Hardy

Empathy and compassion fatigue exists across a diverse range of professionals, particularly those who deal with clients who are experiencing strong emotions. Practitioners who work with people in conflict are no stranger to strong emotions, particularly those that are considered “negative” such as anger and frustration. It is important that conflict practitioners are aware of the […]

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Crying in conflict

Leave a Comment / Articles / Samantha Hardy

Emotional crying (as opposed to tears that form when we have a foreign object in our eye) is a uniquely human phenomenon. Babies and young children cry a lot, but as we get older we tend to cry less frequently. This is partly because we have learned different ways to communicate to get our needs met (for

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Promoting hope in conflict

Leave a Comment / Articles / Samantha Hardy

Many people think about hope as an emotion that is akin to faith or wishful thinking. However, hope theorists such as Snyder describe hope as a way of thinking. The best thing about approaching hope in this way, is that it becomes something that we can learn (and support others to develop). For our purposes,

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Intertemporal choice, emotions, and conflict

Leave a Comment / Articles / Samantha Hardy

What is intertemporal choice? You may not have heard the term “intertemporal choice” but I’m sure you all experience it often. Intertemporal choice (DeSteno, 2009) is a situation in which decisions hold different consequences as time unfolds. Here’s an example using the impact of anger in a negotiation: If we are in a negotiation, and

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The interpersonal effects of emotions

Leave a Comment / Articles / Samantha Hardy

The impact that a person’s emotional experience or expression may have on others depends on a few factors. Here’s a brief overview of some of the things that might make a difference. The level of interdependence of the people involved If the person perceiving the other’s emotions has no relationship with them, and no intentions

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Anger in conflict

Leave a Comment / Articles / Samantha Hardy

I conducted a poll on social media recently, asking people which emotion they found the most challenging to deal with in conflict, and about half the respondents said it was anger. When we think about conflict, one of the main emotions that springs to mind is anger. Anger may lead to conflict arising. It may

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Positive and negative emotions in conflict

Leave a Comment / Articles / Samantha Hardy

When we think about the kinds of emotions people experience in conflict, we usually think of negative ones like anger or frustration, and how to minimise the harm that these emotions can have on engagement and resolution. However, as conflict practitioners we can also promote emotions that have a positive impact on conflict engagement and

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Emotions people bring to conflict

Leave a Comment / Articles / Samantha Hardy

When we are working with people in conflict, we know that there are emotions involved. However, did you know that there are many different kinds of emotions that people bring to their conflict interactions, and that each of these can be managed differently to best support constructive conflict engagement? By different emotions, I don’t mean different

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Invent your own emotion

Leave a Comment / Articles / Samantha Hardy

While I was preparing our Working with Emotions in Conflict online course, I came across a great exercise and I’m going to challenge you all to participate! It’s from Lisa Feldman Barrett‘s book How Emotions are Made (an essential book in this field). As you may know, the bigger vocabulary we have to describe our emotions,

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Conflict Management in Turbulent Times

Leave a Comment / Articles / Samantha Hardy

Managing conflict is always a nuanced and complex issue. However, in today’s post-pandemic world, many practitioners are finding their work especially challenging. From adapting to working online to supporting people in conflict directly over covid-related issues (such as vaccination), to encountering clients experiencing additional stressors relating to covid that impact their capacity to manage other

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