Conflict Practitioner Archives - Page 2 of 4 - Conflict Management Academy

Insights from cognitive psychology: Applying priming to conflict management

Leave a Comment / Articles / Samantha Hardy

This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed the value of neuroscience and psychology knowledge to inform conflict […]

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TIPS FOR NEW PRACTITIONERS: Getting your documents in order

Leave a Comment / Articles / Samantha Hardy

When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork! It’s also important to remember that each client may need different types of paperwork, so you adapt and

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Marketing with testimonials

Leave a Comment / Articles / Samantha Hardy

One question to think about at the very start is what is your purpose for gathering feedback / testimonials? It is always useful to gather feedback to constantly improve your services, but it’s important not to ask for feedback when what you are really looking for are testimonials for marketing purposes. Transparency is essential. In

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Re-thinking self-determination in mediation

2 Comments / REAL World Insights: Bridging Theory and Practice / Samantha Hardy

This article was published by Andrew B. Mamo in the 2023 issue of the Mississippi Law Journal. It’s LONG – 64 pages – so I’m going to give you an overview of the main points and some questions to think about. In this article, Mamo questions what self-determination means and why it is considered important

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CRITICAL REFLECTION: Ethical marketing of conflict resolution services

Leave a Comment / Critical Reflection / Samantha Hardy

There is very little written directly about marketing ethics in the field of conflict resolution. A notable exception is a paper written by Rachael Field and Neal Wood in 2005 about marketing mediation ethically. They caution that “at its present stage of development in Australia, there continues to be a significant level of rhetoric associated

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Boundaries in conflict

Leave a Comment / Articles / Samantha Hardy

In my work with clients in conflict, I constantly find that they have missed many opportunities to manage conflict more effectively. In particular, they often fail to set appropriate boundaries (or ANY boundaries) to allow themselves to be at their best in conflict situations. Boundaries are a fundamental part of preventing unnecessary conflict, and managing

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Motivating people to engage in conflict resolution services

Leave a Comment / Articles / Samantha Hardy

When we look at how people typically promote conflict-related services like mediation, the services are often presented as a better option than other alternatives. In fact, this thinking is even found in the name “alternative dispute resolution”. However, psychological research shows that using scare tactics to try to motivate someone to do something tends not

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CRITICAL REFLECTION: Marketing settlement rates

Leave a Comment / Critical Reflection / Samantha Hardy

In our Beyond the Table course, we have an entire module on ethics. But it doesn’t focus on the ethics of practice in the sense of what we do in the mediation or coaching room with the client. Rather, it focuses on the ethics of doing business in the conflict services field. We look at

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Are frameworks useful to help understand complex conflict contexts?

Leave a Comment / Articles / Samantha Hardy

Claire Holland and Judith Rafferty, conflict management specialists, academics, researchers and trainers with the Conflict Management Academy (CMA), say YES! According to Judith and Claire, frameworks are a useful way to break down and look at complicated conflict situations in a way that can bring greater awareness, understanding, and clarity to the situation. It’s not

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Transformative mediation – separating the myth from the reality

Leave a Comment / Articles / Samantha Hardy

Many mediators know about transformative mediation, but in my experience, not many mediators really understand it. I was certified as a transformative mediator in 2010 (Baruch Bush was my assessor) and was approved to teach transformative mediation by the Institute for the Study of Conflict Transformation (ISCT) a few years later. Since then, I have

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