CRITICAL REFLECTION: Ethical marketing of conflict resolution services
There is very little written directly about marketing ethics in the field of conflict resolution. A notable exception is a paper written by Rachael Field and Neal Wood in 2005 about marketing mediation ethically. They caution that “at its present stage of development in Australia,
WHAT I’VE BEEN READING: Selling the Invisible: A field guide to modern marketing by Harry Beckwithx
This New York Times bestseller is not new – it was first published in 1997 and updated in 2012. But this short and to the point book on marketing services is essential reading for anyone working on developing a conflict-related services practice.  It provides a
Intuition: Do you trust it?
*This article was written by Debra Farrelly, one of our Conflict Leadership Program members, after our June group sessions focused on this topic. For conflict practitioners, intuition seems to play a pivotal role in understanding and addressing the unspoken needs and underlying issues that arise
WHAT I’VE BEEN READING: Says who? A kinder, funner usage guide for everyone who cares about words by Anne Curzan
To be clear at the outset, this isn’t a book about conflict, at least not in the sense that I am usually discussing. However, it is a book about conflict about language and how we use it. And as language is one of our primary
WHAT I’VE BEEN READING: A Brand New Narrative: Social Attitudes Toward Conflict Resolution and Inefficiency in Marketing and Branding by Emily Skinner
I don’t usually review PhD theses, but this one caught my attention and has some really interesting ideas. In her thesis, Emily comes up with some persuasive arguments to explain the conundrum that there is a high social need for conflict resolution services, but low
The power of slowing down communication
I recently reviewed the book Elastic by Leonard Mlodinow and have been thinking more about his discussion on how we understand what someone is saying to us. He explains that when you are listening to someone speak, rather than trying to decide the meaning of