Can AI act as a conflict management coach?
In many workplaces, policies around conflict between employees say something to the effect that the person should first try to resolve the matter directly with the person with whom they are in conflict. If that is not successful or not possible, then they should raise
WHAT I’VE BEEN READING: The future of the professions: How technology will transform the work of human experts (updated edition), by Richard and Daniel Susskind
This book was first published in 2015 and updated in 2022. I’m sure with the speed of technology developments they could probably write another edition already! The authors are a father, Richard, who has spent  more than 30 years working on transforming the way that
REAL WORLD INSIGHTS: Conflict Intelligence
Peter Coleman is one of the most prolific academics in the field of conflict resolution. He has published many articles and has even developed apps to support people to engage more effectively in conflict. This article is a kind of compilation of his work, with
Insights from cognitive psychology: Applying priming to conflict management
This post has been written by Judith Rafferty, adapted from her Open Educational Resource (OER) Neuroscience, psychology and conflict management (2024), licensed under a Creative Commons Attribution NonCommercial 4.0 Licence by James Cook University. Neuroscience, psychology and conflict management In a previous post, I discussed
WHAT I’VE BEEN READING: The human behind the coach: How great coaches transform themselves first, by Claire Pedrick and Lucia Baldelli
This book is about how to develop artistry (not mastery) in your coaching. It’s not about adding tools to your toolkit. It’s not about developing your skills, or learning new clever questions to add to your repertoire. Rather it’s about how you, as a person,
TIPS FOR NEW PRACTITIONERS: Getting your documents in order
When setting up your practice, it’s important to have all your documents in order. Many people don’t prepare in advance and then are in a last-minute panic when the first client turns up and they need paperwork! It’s also important to remember that each client