Samantha Hardy

When the Boss Is Exhibiting Challenging Behaviours

I recently had an interesting conversation with someone who started out by describing their boss as a “narcissistic personality” and who was looking for some advice about how to get them to change their behaviours towards staff. Work with behaviours, not labels The first step

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Samantha Hardy

REAL WORLD INSIGHTS: Peter Coleman’s “Adaptive Mediation”

Peter Coleman’s research has identified the four most challenging conditions or “derailers” of mediation as: High intensity conflict: higher levels of destructiveness, emotionality, and intransigence; High degrees of constraints or limitations on the mediation: including legal and time constraints and constituent pressure; Highly competitive relationships

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Blogs

You will find useful articles on conflict-related topics.