Mediation Doesn’t Have a Marketing Problem, It Has a Clarity Problem
By Sarah Blake and Samantha Hardy Why the world needs mediation, but clients aren’t buying in We know the world needs mediation. The research is overwhelming: Dr Emily Skinner’s work, among others, shows that conflict is everywhere, in workplaces, communities, families, and politics. The cost
Seeing Difference: Eye Colour as a Lens on Neurodiversity
When we walk into a workshop or classroom, one of the first things we notice is how varied people are. Tall and short, loud and quiet, confident and hesitant. But sometimes it helps to step back from those obvious differences and look at something we
Wenn Entschuldigungen ausbleiben: Verstehen und Umgang mit der Weigerung, sich am Arbeitsplatz zu entschuldigen
Von Dr Samantha Hardy and Dr Judith Rafferty Hinweis: Dieser Beitrag wurde von Judith Herrmann-Rafferty aus dem englischen Original übersetzt und leicht angepasst, damit er speziell auf HR und Führungskräfte zugeschnitten ist. Den ursprünglichen Artikel in englischer Sprache, der den Blick stärker auf die Arbeit von
When Apologies Don’t Come: Understanding and Managing Refusal to Apologise in Mediation
By Dr Samantha Hardy and Dr Judith Rafferty Apologies can be transformative. A brief “I’m sorry” has the potential to mend trust, restore dignity, and signal a willingness to move forward. Yet in practice, many mediators have sat through sessions where one party waits, sometimes
WHAT I’VE BEEN READING: Conflict Resilience, by Robert C. Bordone
This new book by Robert C. Bordone (negotiation professor) and Joel Salinas (behavioural neurologist) is essential reading for everyone! It asks the question “Have we lost the capacity to engage constructively in conflict?”, exploring what this might look like, potential causes, and most importantly, strategies
Navigating the Grey Zones: A Practical Guide to Ethical Decision-Making for Mediators
The Conflict Management Academy has been running “The Mediator’s Dilemma Series” events this year, in which mediators explore a challenging hypothetical and discuss how they would deal with the dilemmas at various stages of the process. These events have been well attended and the discussions